Grievance & Redressal

If any part of our service falls short, we want to hear about it directly and fix it. This page explains exactly how to escalate and what response you can expect.

Level 1 — Your event planner

Raise the issue with the planner assigned to your event, by call or WhatsApp. Most concerns about decor, timing, staffing or catering are resolved on the spot or within 24 hours.

Level 2 — Operations head

If unresolved within 48 hours, write to finbazaarinfo@gmail.com with the subject line "Escalation — [your event date]". Include your booking reference, what was promised, and what happened. We acknowledge within 2 working days.

Level 3 — Grievance officer

Unresolved matters are reviewed by our grievance officer at the registered office. A written response, including any settlement or credit note, is issued within 15 working days of receiving the complaint.

Grievance officer details

• Office: Grievance Officer, EventBazaar India
• Address: No. 52, DG Complex, 3rd floor, Tamil Sangam Road, Near Janakiram Hotel, Simmakkal, Madurai 625001
• Phone: +91 9442846068
• Email: finbazaarinfo@gmail.com
• Hours: Monday – Saturday, 9:30 am – 7:30 pm IST

What helps us resolve faster

• Booking reference or invoice number.
• Photographs or recordings where relevant.
• Names of the staff or vendors involved.
• The outcome you are seeking.

Records

Every grievance is logged with a reference number and tracked to closure. You will receive the reference number in our acknowledgement.